Legal
Privacy Policy
Last Updated: 28 February 2026
Velora ("we", "us", "our") is committed to handling your personal information with care and transparency. This Privacy Policy explains what information we collect, why we collect it, and how it is used and protected. It applies to all personal data collected through our website at velorens and through direct communications with our team.
If you have questions about this policy, please contact us at privacy@velorens.
1. Who We Are
Velora is a residential elderly care facility located at 88 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand. We are the data controller for personal information collected through this website and our care operations.
2. What Personal Data We Collect
We collect personal information when you interact with our website or contact us directly. This may include:
- Your name, email address, and phone number (submitted via the contact form)
- Any details you share in your enquiry message about a potential resident's needs
- Technical data such as browser type, IP address, and pages visited (collected through analytics cookies, with your consent)
- Cookie preference data stored locally in your browser
We do not collect sensitive health data through this website. Health information relating to residents is collected through a separate, secure onboarding process.
3. How We Collect Your Data
- Contact form submissions on this website
- Email or telephone enquiries to our team
- Cookies and analytics tools (with consent)
- In-person meetings and visits to the facility
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
- Consent: Where you have submitted a form or agreed to cookies
- Legitimate Interest: To respond to enquiries and improve our services
- Contract: Where we are providing or preparing to provide residential care services
- Legal Obligation: Where required by Thai law or applicable regulations
5. How We Use Your Information
- To respond to your enquiries and provide information about our living options
- To arrange facility visits or consultations
- To send relevant follow-up communications (you may opt out at any time)
- To improve the usability of our website using anonymised analytics data
- To comply with applicable legal and regulatory requirements
6. Data Sharing with Third Parties
We do not sell or trade your personal information. We may share data with:
- Analytics providers (e.g. Google Analytics) for website improvement — only with your consent
- Email and communications platforms used to manage enquiries
- Legal or regulatory bodies where required by Thai law
- Medical professionals involved in resident care, only where a resident care relationship has been established and appropriate consent given
7. Data Retention
We retain enquiry data for a maximum of 24 months unless a care relationship is established, in which case records are kept in line with Thai healthcare data retention obligations. You may request deletion of your data at any time (subject to legal obligations).
8. Cookies
We use cookies on this website. You can manage your preferences at any time via our Cookie Policy page. We use essential cookies that cannot be disabled, and optional analytics and preference cookies which require your consent.
9. Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or misuse. These include access controls, secure data handling, and regular reviews of our security practices. In the event of a data breach affecting your rights, we will notify you without undue delay.
10. Your Rights
Under the Thailand Personal Data Protection Act (PDPA) and applicable privacy standards, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Object to or restrict certain processing activities
- Withdraw consent at any time without affecting prior processing
- Lodge a complaint with the Office of the Personal Data Protection Committee of Thailand
To exercise any of these rights, contact us at privacy@velorens.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend you review their policies separately.
12. Children's Privacy
Our services are intended for adults aged 18 and above, and for families acting on behalf of elderly relatives. We do not knowingly collect data from minors through this website.
13. Changes to This Policy
We may update this policy from time to time. When we do, the revised date at the top of this page will be updated. Continued use of this website after changes constitutes acceptance of the updated policy.
14. Contact
For any questions regarding this Privacy Policy or your personal data, please reach us at:
- Email: privacy@velorens
- Address: 88 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand