Legal

Terms & Conditions

Last Updated: 1 March 2026

Effective Date: 1 March 2026

1. Definitions

In these Terms & Conditions, the following terms have the following meanings:

• "Velora" means Velora residential care facility, operated at 88 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand.
• "Website" means the website accessible at velorens.
• "User" means any individual accessing or using this Website.
• "Services" means the residential elderly care options offered by Velora, including Companion Living, Supported Living, and Comprehensive Living.
• "Agreement" means these Terms & Conditions as a whole.

2. Acceptance of Terms

By accessing or using this Website, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use this Website. Use of the Website implies acceptance of these terms, regardless of whether you read them in full.

You must be 18 years of age or older to use this Website, or be a family member or legal representative acting on behalf of a person considering Velora's Services.

3. Website Use

This Website is provided for informational purposes relating to Velora's residential care services. You may use the Website to:

• Learn about Velora's living options and approach to care
• Submit an enquiry or request a facility visit
• Access legal and policy documents

You may not use this Website for any unlawful purpose, to submit false or misleading information, or in any way that could damage, disable, or impair the Website's functionality.

4. Enquiry and Contact Form Use

When you submit an enquiry through this Website, you agree that:

• The information you provide is accurate to the best of your knowledge
• You consent to Velora contacting you via the details provided
• Your submission does not constitute a binding agreement for care services
• Velora will handle your data in accordance with our Privacy Policy

5. Services Description

Velora offers three residential care tiers for elderly residents: Companion Living, Supported Living, and Comprehensive Living. Each tier includes a defined set of services as described on the Solutions page of this Website.

The information on this Website is provided in good faith and is subject to change. Velora reserves the right to modify service inclusions, pricing, and availability with reasonable notice to current residents and families.

6. Residential Care Agreements

The use of this Website does not constitute a care agreement. A formal residential care agreement is entered into separately, in writing, between Velora and the resident and/or their authorised family member or legal representative, prior to move-in.

All care services, fees, and conditions are governed by that separate written agreement.

7. Payment Terms

Monthly fees are as listed on this Website and confirmed in the individual care agreement. All fees are quoted in Thai Baht (฿). Payment terms, methods, and conditions are specified in the residential care agreement.

Velora reviews fees annually. Current residents will be given at least 60 days' written notice of any fee change.

8. Intellectual Property

All content on this Website — including text, images, graphics, and design — is owned by or licensed to Velora. You may not reproduce, distribute, or use any content from this Website without prior written permission.

You are granted a limited, non-exclusive licence to access and view this Website for personal, non-commercial purposes only.

9. Disclaimers

This Website is provided on an "as is" basis. While we take care to ensure the accuracy of information presented, Velora makes no representations about the completeness, accuracy, or suitability of any content for your specific circumstances.

Information on this Website does not constitute medical advice. Please consult a qualified healthcare professional regarding any health decisions related to yourself or a family member.

10. Limitation of Liability

To the maximum extent permitted by Thai law, Velora shall not be liable for any indirect, incidental, or consequential loss arising from use of this Website or reliance on information contained herein. Our total liability for any direct loss shall not exceed the amount paid, if any, to access the relevant service.

11. Indemnification

You agree to indemnify Velora and its staff against any claims, losses, or expenses arising from your misuse of this Website or breach of these Terms & Conditions.

12. Termination of Website Access

Velora reserves the right to suspend or terminate access to this Website for any user who breaches these terms or uses the Website in a manner deemed harmful or inappropriate.

13. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Thailand. Any disputes arising from use of this Website or these terms shall be subject to the jurisdiction of the courts of Bangkok, Thailand.

We encourage informal resolution of any concerns before initiating formal proceedings. Please contact us first at legal@velorens to discuss your concern.

14. General Provisions

• Entire Agreement: These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement regarding use of this Website.
• Severability: If any clause is found invalid, the remainder of these terms continues in effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of that provision.
• Assignment: You may not transfer rights or obligations under these terms to another party.

15. Changes to These Terms

Velora may update these Terms from time to time. The updated date at the top of this page reflects the most recent revision. Continued use of this Website after changes are posted constitutes your acceptance of the revised terms.

16. Contact

For legal enquiries regarding these Terms & Conditions:

• Email: legal@velorens
• Address: 88 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand